At Fairdale we put a lot of effort into creating bikes that you are going to be able to enjoy and love for a long time. We guarantee our frames and forks to be free of manufacturing defects for five years from the original sales date. If any mistakes were made while building your frame or fork, we will repair or replace it as needed. Keep your receipt so you can show us when/ where you bought it and that you are the original owner (this warranty is not transferrable).
If you have a warranty issue please bring the product back to the original place of purchase. Our Authorized Dealer will help you determine if you have a potentially valid warranty claim that meets our guidelines. All warranties require the return of the product to Fairdale Bikes for inspection, and delivery costs will be your responsibility. If we warranty the product we will pay for the shipping of the replacement or repaired item to you. Call or email us if we can be of assistance or answer any questions.
Bottom-line; We want you to be happy with your Fairdale purchase and will do our best to help you out if you have any problems with one.
Feel free to contact us for any questions or comments:
Phone: (562) 623-9995
Online Bicycle Purchases
Bicycles purchased online are shipped partially assembled and require professional assembly. Proof of assembly (receipt) from a qualified bicycle retailer must be submitted with all warranty claims. Any claims submitted without a proof of assembly will be rejected.
Fairdale Frameset 5 Year Limited Warranty
This warranty does not cover damage from abuse, neglect, or any kind of general wear and tear. While we are happy to accept responsibility for any mistakes we might make while building the frameset, you will have to be responsible for damage to the frameset caused by you.
This warranty does not cover the finish of the bicycle under any circumstances. Modifying the frameset, outside of cutting the fork’s steerer tube to size, will void the warranty.
Fairdale Component 1 Year Limited Warranty
Fairdale guarantees components to be free of manufacturer’s defects for one year from the original date of purchase. Essentially, if something is damaged because it was made wrong we will take care of it by fixing or replacing it. This warranty is specific to manufacturer’s defects only. It does not cover wear, finish, improperly installed or poorly maintained products. We will not be responsible for any damage brought on by your actions with the bicycle.